Systems Engineer

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As a StorageHawk Systems Engineer you will be responsible for providing technical services and support to our customers and StorageHawk sales team in pre-and post sales engagements. Your Professional Services will include on-site support and remote services. The Systems Engineer must be a responsible, highly motivated, minimally managed individual capable of working in dynamic high security environments.

Key Responsibilities

• Assists sales team as required in areas including solution design, problem resolution, and client presentations.
• Performs onsite professional services including installations, upgrades, troubleshooting, data migrations, and assessments.
• Generates detailed documentation, presentations, and technical drawings.
• Maintains technical expertise in a broad range of related technologies.
• The candidate handles hardware and software issues related to storage systems.
• Reports directly to StorageHawk management.

Job Requirements:

• Demonstrated ability to have completed multiple, complex technical projects
• Must have strong troubleshooting and analysis abilities; possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
• A minimum of 8 years of industry experience in storage/system software and/or engineering product support role is required.
• Bachelor of Science in Engineering or Information Technology or equivalent related experience is required.
• In-depth Technical Knowledge In the Following Areas:
  • Storage technologies including RAID, SAN, NAS, Fibre Channel, iSCSI, Deduplication, Storage virtualization.
  • Storage systems & components including NetApp, Hitachi, EMC, 3Par, Brocade, Cisco, Qlogic, Emulex.
  • Backup, Archival and file system solutions and technologies including NetBackup, BackupExec, Commvault, Legato, NDMP, Quantum DXi, DataDomain, VTL, Stornext, Enterprise vault.
  • Disaster Recovery and High availability design and implementation.
  • System Virtualization solutions including VMware Vsphere, Microsoft , and Citrix.
  • Operating systems including Microsoft Windows Server platforms and various Linux offerings.
• Excellent written and verbal communication skills.
• Provide Subject-Matter Expert-level consultations.
• Ability to provide off hours supports.

Security Clearance:

• Secret or higher.

Travel

• up to 70%.